This revealed a list of “shortcut” tasks with the same names as appear on the 8600’s touchscreen. Return to the Scan to Computer section of HP Utility. When he returned, he had a new tactic for me to try: ![]() After rehashing much of the same fruitless territory as covered in the Forums, the support person put me on hold. But this may not be sufficient.Īs a last resort, I telephoned HP tech support. ![]() To initiate scans directly from the printer, you first have to enable the HP Utility option shown here. While these steps are necessary, they were not sufficient to be the solution. ![]() Had I checked the “Enable Scan to Computer” option from the Scan to Computer section of the included HP Utility application? (Yes, I had). After I posted a message to the HP Support Forums, two HP employees replied with queries: Had I installed all the HP software that came with the printer? (Yes, I had). Neither HP’s online support nor the printer’s User Guide offered any relevant advice.
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